Give real experiences a place to be seen.
A direct invitation reduces the effort needed to leave feedback. It gives customers a simple way to describe the work in their own words.
Google Review Workflows for Metro Vancouver Businesses
You do the good work. Make asking for feedback easier.
Happy customers often move on with their day. A timely, thoughtful invitation gives them an easy way to share their experience. Hast makes that invitation part of finishing the job, with less manual chasing from your team.
A useful first conversation. Free, with no obligation.
In practice
A thoughtful finish to the customer journey.
The job is finished.
Use an agreed completion event, such as a collected vehicle or a closed job, to start the workflow.
Work is completed
Contact preferences checked
Request is prepared
Example workflow; triggers depend on your tools.
- A consistent invitation
- Honest customer feedback
- Less follow-up admin
The business case
Make feedback part of the process.
Not something you have to remember.
A reliable request process helps you ask consistently while respecting the customer’s choice.
Help the next customer evaluate you.
Genuine reviews give people another source of context when they compare local businesses. Together, those experiences help prospective customers make a more informed choice.
Reduce the routine chasing.
An agreed trigger, message, and request log can replace reminders on sticky notes or ad hoc messages from different members of your team.
What we can build together
A simple invitation.
A dependable process behind it.
We connect the request to the right point in your customer journey and make the responsibilities clear.
A review of the right moment.
Choose when it makes sense to ask, based on how your business completes work and communicates with customers.
A practical completion trigger.
Use a supported event in your existing tools, or a simple staff action, to start the request without unnecessary steps.
A message in your voice.
Write a short thank-you and a neutral request for honest feedback. Include the correct Google review link.
A clear route to the review.
Make the link easy to use on a phone. A QR code can also support an in-person request where appropriate.
Considerate contact rules.
Agree contact permissions, timing, duplicate prevention, and stopping rules. Avoid repeated requests and respect opt-outs.
Visibility for your team.
Keep the agreed record of requests and define a handoff for replies or concerns. The level of tracking depends on your tools.
Keep it simple and genuine
Build the workflow once.
Make the habit easier to keep.
The setup is a defined project. Any messaging, software, and ongoing support costs are explained separately before you proceed.
Every customer receives the same opportunity to share honest feedback in their own words. A consistent, thoughtful invitation helps your reputation reflect the work your business does.
Find your starting pointDefine the setup.
Agree the trigger, message, channel, contact rules, and records your team needs.
Explain the running costs.
Identify any software subscriptions or message usage charges in the proposed setup.
Agree who maintains it.
Decide how delivery issues, tool changes, and customer replies will be handled after launch.
How the work happens
A clear starting point.
A practical way forward.
We make the workflow fit the way your business finishes work, instead of adding another disconnected tool.
- 01
Map the handoff
Review completion events, contact details, existing tools, and customer permissions.
- 02
Write the invitation
Agree the tone, review link, timing, and limits on follow-up.
- 03
Connect and test
Check the trigger, message delivery, duplicate prevention, and team visibility.
- 04
Put it into practice
Show your team how it works and agree how it will be supported.
Before you decide
Good questions.
Clear answers.
Let’s make the next step an informed one.
hello@hast.caHow does the review workflow work?
When a job or appointment is complete, the workflow sends a friendly thank-you with a direct link to your Google review page. We set up the timing, message, and request record so asking for honest feedback becomes a consistent part of your customer experience.
When is the best time to ask for a review?
A natural moment is shortly after the service is complete, while the experience is still fresh. We choose the trigger and timing around your business, whether that is a vehicle pickup, a completed appointment, or a finished project.
Can this work with our booking or job system?
Yes, we can build the process around your current tools. We check the available integrations and use a completion event or a simple team action to start the request. The aim is an easy handoff that fits the way you already work.
Can the messages sound like our business?
Absolutely. We write the invitation in your voice and let you review it before launch. A short, personal thank-you and an easy review link help customers share genuine feedback in their own words.
How much work will our team need to do?
Once the workflow is set up, the routine requests can run from the agreed trigger. Your team has a clear place to see activity and handle customer replies. We also set contact preferences and duplicate checks to keep the experience considerate and easy to manage.
Start with a conversation
Finish the job well.
Make the invitation easy.
Let’s find a natural place for honest review requests in your customer journey.
Book a free consultation
A free conversation.
No pressure to commit.